What needed to work better?
Front-desk calls often repeat the same questions about hours, availability, and visits. Callers still need clear boundaries and a route to human support.
HEALTHCARE · VOICE AI
AURELIA · Receptionist Assistant
A clearer first conversation with the front desk.
A hospital receptionist voice assistant that provides operational information and helps callers understand how and when to visit.
BUILT FOR
Hospital reception teams and callers seeking visit information
THE IDEA BEHIND THE BUILD
Start with a real problem.
A connected way forward.
The Vapi-powered assistant explains hospital hours, the walk-in consultation model, and specialist availability within defined schedules. It focuses on administrative guidance and escalates when human assistance is needed.
WHY IT MATTERS
Designed to make the work easier.
- Consistent operational guidance
- Less repetitive front-desk explanation
- Human support available when needed
WHAT THE PRODUCT DOES
The useful parts, explained.
Core capabilities that turn the idea into a practical product.
Hospital information
Explain operating hours and relevant visit guidance.
Specialist availability
Share availability within the defined schedules.
Walk-in guidance
Help callers understand the consultation model.
Escalation boundaries
Involve human support when the conversation requires it.
HOW IT COMES TOGETHER
Follow the workflow.
Select a step to see how the project moves from input to outcome.
STEP 01 / THE WORKFLOW
Answer
Start the caller's front-desk conversation.
STEP 02 / THE WORKFLOW
Understand
Identify the operational information needed.
STEP 03 / THE WORKFLOW
Guide
Explain the relevant hours or visit process.
STEP 04 / THE WORKFLOW
Illustrative workflow overviewEscalate
Pass the caller to human assistance when appropriate.
THE PRODUCT
A closer look.
Explore the project visual in more detail.
BUILT WITH
The technology behind the work.
The stack behind this project and its connected workflow.
VapiOpenAIDeepgramElevenLabsAI AgentsRAGVector DB
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