What needed to work better?
Customers often need practical guidance before buying. The assistant needs to provide useful product information while respecting brand policies and knowing when to involve a person.
RETAIL · CONVERSATIONAL VOICE AI
INFERA · Voice Assistant
Product questions, answered in conversation.
A Vapi-powered voice assistant designed to help clothing customers understand sizing, fabrics, and common purchase questions.
BUILT FOR
Clothing retailers supporting product and purchase enquiries
THE IDEA BEHIND THE BUILD
Start with a real problem.
A connected way forward.
The voice workflow retrieves product and policy context on demand, responds through a natural spoken interface, and supports call transfer when human help is needed.
WHY IT MATTERS
Designed to make the work easier.
- Spoken product guidance
- Answers informed by brand context
- A defined route to human assistance
WHAT THE PRODUCT DOES
The useful parts, explained.
Core capabilities that turn the idea into a practical product.
Product guidance
Answer supported questions about sizing and fabrics.
Policy-aware conversation
Keep responses aligned with the brand's guidance.
On-demand knowledge
Retrieve relevant context during the call.
Human handoff
Transfer the conversation when the enquiry needs a person.
HOW IT COMES TOGETHER
Follow the workflow.
Select a step to see how the project moves from input to outcome.
STEP 01 / THE WORKFLOW
Listen
Understand the customer's product or order question.
STEP 02 / THE WORKFLOW
Retrieve
Find relevant product and policy context.
STEP 03 / THE WORKFLOW
Explain
Respond through the spoken conversation.
STEP 04 / THE WORKFLOW
Illustrative workflow overviewHand off
Connect to a person when further help is needed.
THE PRODUCT
A closer look.
Explore the project visual in more detail.
BUILT WITH
The technology behind the work.
The stack behind this project and its connected workflow.
VapiOpenAIDeepgramElevenLabsAI AgentsRAGVector DB
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