What needed to work better?
Different enquiries need different context. A delivery question, an order update, and a product issue should not all follow the same generic reply process.
ECOMMERCE · AI AGENTS
Multi-Agent Customer Support
The right support workflow for each enquiry.
An AI support system that routes customer requests to specialised agents for orders, delivery, and issue resolution.
BUILT FOR
Ecommerce teams supporting order and delivery enquiries
THE IDEA BEHIND THE BUILD
Start with a real problem.
A connected way forward.
n8n orchestration connects specialised agents with the relevant customer and operational context. Routing helps each request reach the appropriate workflow before a response is prepared.
WHY IT MATTERS
Designed to make the work easier.
- More focused enquiry handling
- Connected context across support workflows
- Less repetitive routing and response preparation
WHAT THE PRODUCT DOES
The useful parts, explained.
Core capabilities that turn the idea into a practical product.
Request routing
Identify the type of support needed.
Specialist agents
Separate order, delivery, and issue-resolution responsibilities.
Context-aware responses
Use relevant customer and operational information.
Workflow orchestration
Connect the agents through an n8n-based process.
HOW IT COMES TOGETHER
Follow the workflow.
Select a step to see how the project moves from input to outcome.
STEP 01 / THE WORKFLOW
Receive
Capture the incoming customer enquiry.
STEP 02 / THE WORKFLOW
Route
Select the appropriate support workflow.
STEP 03 / THE WORKFLOW
Investigate
Use the relevant context and tools.
STEP 04 / THE WORKFLOW
Illustrative workflow overviewRespond
Prepare a context-aware customer response.
THE PRODUCT
A closer look.
Explore the project visual in more detail.
BUILT WITH
The technology behind the work.
The stack behind this project and its connected workflow.
n8nAutomationAutomated WorkflowCustomer SupportAI Chatbot
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